Returns & Exchanges

At Govee, we stand behind the quality of our smart home lighting and appliances with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we offer straightforward returns and exchanges to ensure your home remains perfectly lit.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@govee.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the item in its original packaging including all accessories, manuals, and the original box to ensure the product remains protected during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a traceable carrier to send the package to our designated fulfillment center for inspection.

• 4.
  Receive Refund or Exchange

  Once our warehouse confirms receipt and inspects the item, your refund will be processed to your original payment method within 7-10 business days.